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Quality

The company's standard of quality goes beyond that set forth in EN ISO 9001:2015. The latter understands quality as the overlap between the customer's explicit and implicit requirements (target) and the delivered characteristics (actual). However, simply focusing the company on the customer's demands may not be in line with our concept of quality. In the company's understanding of quality, only an overlap between the three targets of meeting customer requirements, maintaining the company focus, and ensuring the company's capabilities represents true quality for our enterprise. Customer requirements include, for example, stipulations for specific functions or characteristics that (the customer believes) a product should fulfil. The company's focus reflects our goals and strategic alignment. The company’s focus defines how a company wants to serve the market and thereby its customers. In determining this focus, the company considers both societal values and the values it chooses for itself. The company's capabilities are understood as the company's capacity to achieve the goals it has set and implement customer requirements.

Corporate guidelines

  • We work every day to ensure our customers are satisfied, to act with professionalism and to think of economical ways to achieve our goals.
  • Qualified and committed employees are our company's greatest asset.
  • We work together as a team, and treat one another in a fair and open-minded manner.
  • Improving our personal performance and satisfaction is key to the growth of our company.
  • The customer is the starting point for all of our concepts and activities, and customer satisfaction is our success
  • We react in a quick, flexible, and friendly manner to our customers’ requirements
  • Delivering the right product in the required quality for our customers is our obligation.
  • Considering our margins is part of our ongoing success.
  • Each and every one of us is aware of their personal influence, and acts accordingly.
  • Quality is not a question of ability, but of will.
  • The customer is who pays us, not the boss

ISO certification

We are certified in accordance with DIN ISO 9001-2015.
Download the required certificates:


Distribution

Trading

Health Care

Special Compounds

Reprocessed Products